Business Communications

Avaya IP Office™ Platform overview


The Avaya IP Office™ Platform is a cost-effective telephony system that supports mobile, distributed workforce with voice and video on virtually any device. IP Office is an integrated, modular communications solution that scales up to 3000 extensions and 150 sites in a multisite network with resiliency. Match a deployment model to infrastructure needs from simple appliances to virtualized software in a data center with options in between. Improve customer experience and contact center agent efficiency with powerful, affordable multichannel functionality for voice, email and web chat.The solution combines collaboration software plus multichannel contact centers, networking,security and video.

IP Office provides a hybrid PBX with both Time Division Multiplexing (TDM) and IP telephony with trunk support, used in either mode or both concurrently. IP Office has data capabilities built-in, providing IP routing, switching and firewall protection, between LAN and WAN (LAN2).
In addition to basic telephony services and voicemail, IP Office offers both hard phone and softphone options. Soft phone applications are designed to provide flexibility for remote workers and to allow workers to access telephony services, such as making and receiving calls, voicemail, and call forwarding from their computer or mobile device.

IP Office editions


IP Office also offers advanced features such as audio and video conferencing and voice over IP to meet the evolving needs of small, medium, and large enterprises.
IP Office is available in many deployment models based on the size of the enterprise and the features required using one or all the following elements:

  • Virtualized IP Office software running in a virtual machine
  • Dedicated server
  • IP Office 500 version 2 (IP500 V2) control unit

Avaya G-Series Media Gateways



Resilient Solutions for Head Office, Branch Office, and all points in between Avaya G-Series Media Gateways provide a flexible, reliable,and scalable platform for your Avaya communications applications. From head office to the smallest branch, Avaya G-Series Media Gateways provide the scalability and configuration options for cost-effective and resilient connectivity. For high volume locations, Gateways can be stacked as required, with a single instance supporting up to 10,000 busy hour call completions. For lower traffic locations, like branch offices at the edge of an enterprise network or locations across a campus environment ,Gateways can be flexibly scaled to meet immediate needs with the knowledge that future growth is always an option.

Select from either the G450 Media Gateway for higher volume requirements or the G430 Media Gateway for smaller capacity needs. Both platforms share many of the same capabilities, including common media module cards and the ability to provision an S8300 blade server for robust local communications survivability.

PABX Alcatel-Lucent OXE

The Enterprise Communication Server (CS) is a highly scalable solution based on a pure software communication server platform that provides multimedia call processing for both Alcatel-Lucent and third-party clients/phones including TDM, IP and SIP.This rich call-handling application delivers world-class business telephony features for medium, large and very large sized companies and offers a choice of either centralized or decentralized IP telephony solutions. .The OmniPCX Enterprise Communication Server combines traditional telephone functions with support for Internet-based telephony and multimedia communication to create rich call-handling applications that deliver world-class business telephony features for medium, large, and very large sized companies. This suite of unified communication applications includes a Web softphone, along with unified messaging and personal assistant applications.

The Alcatel-Lucent OmniPCX EnterpriseCS provides the building blocks forany IP and/or legacy communicationssolution, incorporating the latestLinux®, XML, SIP, and VXML technologies, and open standard practices suchas QSIG, ITU-T H.323, CSTA, and SIP. It offers broad scalability ranging from 10to 100,000 users, who can be spreadacross multiple geographicalsites. Plus, it offers highly reliable, real-time,carrier-grade performance solutions withan unmatched 99.999 %percent uptime.

The Alcatel-Lucent OmniPCX

Enterprise offers:

  • Architectural flexibility– which enables centralized or decentralized IP configurations,a choice of IP, IP/TDM or TDM, minimizing additional investment andenabling a smooth migration at yourown pace, when and where it makes financial sense. The Alcatel-LucentOmniPCX Enterprise features a nativeSIP controller that provides an unmatchedlevel of services on in-house or thirdparty SIP phones, including a full thirdpartycall control from applications.
  • Intelligent networking– reducing the cost to support all users at differentsites. For instance, feature transparency across servers, or advanced route selection (ARS) is available from any site without having to duplicate the software at each site. A single image across fully networked servers provides simplified management of large and very large configurations.
  • Simplified management– because the same network management software is used across the enterprise, independent of the underlying infrastructure.The Alcatel-Lucent OmniVista™ Network Management System is a single, open management platform designed to manage and control a global, OmniPCXIP communication solution.
  • Openness, interoperability, and integrated solutions – the OmniPCX Enterprise integrates open standards and state-of-the-art technologies to provide a very flexible solution. Alcatel-Lucent helps maximize customer investment returns by simplifying the interworking and integration of its solutions within existing or future communication environments. This is supported by hundreds of applications validated through the Alcatel-Lucent Application Partner Program (AAPP).

    PABX Alcatel-Lucent OXO

    Alcatel-Lucent OmniPCX Office Rich Communication Edition (RCE) is a pre-configured server which allows small and medium businesses to enjoy enterprise-class business telephony. The OmniPCX Office RCE is easy to deploy and manage and is extremely cost effective. Installing an OmniPCX Office RCE is the first step to improved customer service, enhanced business operations, and reduced operational risks.The OmniPCX Office RCE meshes seamlessly with the Alcatel-Lucent Extended Communication Server. Together, they provide advanced telephony services, secure high-speed internet, and e-mail, and shared access to contacts, calendars and documents to employees in the office, on the road, or working from home.The OmniPCX Office RCE also supports call center, softphone, and third-party XML applications.

    features to secure the network edge while accommodating user and device mobility with a high degree of integration between the wired and wireless LAN.

      Alcatel-Lucent OmniSwitch 6900:

      Alcatel-Lucent OmniSwitch 6900 (OS6900) Stackable LAN Switches are compact, high-density 10 Gigabit Ethernet (GigE) and 40 GigE platforms designed for the most demanding networks. These versatile platforms deliver on the promise of the next-generation virtualized and converged data center.With their modular approach, OmniSwitch 6900 platforms manage converged lossless configurations for high-speed converged storage. In addition to high performance and extremely low latency, they offer data center bridging (DCB) capabilities, QoS, Layer 2 and Layer 3 switching, as well as system- and network-level resiliency. They can be positioned as top-of-rack switches in a data center, as well as core/aggregation switches in a converged campus network.


      Alcatel-Lucent OmniSwitch™ 6860:

      Alcatel-Lucent OmniSwitch™ 6860 Stackable LAN Switches (SLS) are compact, high-density Gigabit Ethernet (GigE) and 10 GigE platforms designed for the most demanding converged networks.In addition to high performance and availability, the OS6860(E) offers enhanced quality of service (QoS), user authentication, deep packet inspection (DPI), and comprehensive security features to secure the network edge while accommodating user and device mobility with a high degree of integration between the wired and wireless LAN.


      Alcatel-Lucent OmniSwitch™ 6850E:

      Gigabit Ethernet switch in the OmniSwitch family of products. The OmniSwitch 6850E is available in 24 and 48 port The Alcatel-Lucent OmniSwitch™ 6850E Stackable LAN Switch (SLS) is the latest advanced stackable configurations and provides wire-rate layer-2 and layer-3 switching simultaneously for IPv4 and IPv6.The OmniSwitch 6850E supports fine-grained controls for quality of service (QoS) and for security including network access control (NAC), along with full support for 802.3at compliant power over Ethernet (PoE) and additional 10Gig ports for smooth expansion of existing installations where PoE+ or SFP+ is needed.


      Alcatel-Lucent OmniSwitch™ 10K:

           The Alcatel-Lucent OmniSwitch™ 10K Modular LAN Chassis platform is based on the Alcatel-Lucent Operating System (AOS), which is a state-of-the-art, scriptable OS. The OmniSwitch 10K delivers uninterrupted network uptime with non-stop Layer 2 and Layer 3 forwarding and in-service software upgrades. Deep packet buffers, a lossless virtual output queuing (VOQ) fabric, and extensive traffic management capabilities improve application performance and user experience. Its scalability and Layer 2/3 fabric throughput will meet your bandwidth requirements for today and tomorrow.With this platform, layer 2/3 network deployments are simplified. The network has better performance and resiliency because of the OmniSwitch 10K’s virtual chassis and its implementation of Multi-Chassis Link Aggregation (MC-LA G) and Edge Ring Protection (ERP). The OmniSwitch 10K’s implementation of Edge Virtual Bridging VEPA (IEEE802 .1Qbg EVB) and use of Alcatel-Lucent dynamic Virtual Network Profiles (vNP) allows network virtualization, readying the network for simplified, fully automated data center and cloud deployments over Shortest Path Bridging (IEEE 802.1aq SPB-M) or Multiple VLA N Registration Protocol (MVRP) backbones.The OmniSwitch 10K is a perfect fit for data center applications and serves as a long-term upgrade to any network because of its class-leading low-power consumption, front-to-back cooling, compact form factor, and all front-accessible components